Feel free to reach out if you have any other questions or feedback.

","id":"W2GRAKYXIM"},{"title":"thank you","content":"

Thank you for trying Store.link 🤗

","id":"5TRD0S7VRE"},{"title":"Follow up","content":"

Just checking in, all good on your end?

If you still need help, please reply back to this email.

Thank you,
Sibel from Store.link
Give us a review 🌟 | Become Affiliate ⚡️

","id":"QPAJB4XEI5"},{"title":"access-block","content":"

Thanks for reaching out.

There was a change in Google's permission policy (for accessing Google sheet). So we have to re-authenticate every user who signed via Google.

Here is what you need to do.

Visit https://myaccount.google.com/connections on the Google account that you used to sign into Store.link earlier
This will list all apps with permission to access your Google account. You will find Store.link there
Choose Store.link in this list and click on Delete all connections.
Now you try to visit dashboard again and login with the same Google account.

Please try it and let us know if you are facing issues.

","id":"TEK5V7X742"},{"title":"game-block","content":"

We found that your online store is selling game credits.

Selling game credits is against our terms. Generally, we do not allow selling items you do not have the right to sell.

If you have proper official authorisation from the game developer to sell their virtual goods, please send us the proof. We will review and unblock the store.

","id":"XF6KLYY39V"},{"title":"No response follow up","content":"

Just checking in, all good on your end?

Since we have not heard back from you, for now, we will mark this conversation as closed, but if further assistance is needed feel free to reply to this conversation and the chat will be reopened.

Thank you,
Sibel from Store.link
Tell your Story 🌟 | Become Affiliate ⚡️

","id":"XGJP27FQOG"},{"title":"shyjal","content":"

Happy to help,
Shyjal from Store.link
Share Review ❤️️ | Become Affiliate ⚡️

","id":"JC5SOIAKAI"},{"title":"aslam","content":"

Happy to help,
Aslam from Store.link
Tell us your Feedback 😊 | Become Affiliate ⚡️

","id":"KFGM8U9A3X"},{"title":"cemre","content":"

Happy to help,
Cemre from Store.link
Tell your Story 🌟 | Become Affiliate ⚡️

","id":"MY989LC293"},{"title":"Markdown","content":"

Store.link supports Markdown format. You can use this to add links to your Product Description.

Here is our guide for more information on the subject.

","id":"T3FCU78D6X"},{"title":"Elaborate Query / Issue","content":"

Thank you for reaching us, happy to help!

Could you please elaborate on your query?

Please tell us what you need help with or what didn't work for you and we will be happy to assist you 🙂

Thank you,
Sibel from Store.link
Tell your Story 🌟 | Become Affiliate ⚡️

","id":"MP90T4BQKY"},{"title":"Other (replied)","content":"

I replied to your other email on the same query.

Thank you,
Sibel from Store.link
Tell your Story 🌟 | Become Affiliate ⚡️

","id":"Y541J9B0CF"},{"title":"Refund Issued","content":"

We refunded your money on our side. It usually takes 5-10 business days (sometimes less) for you to see it on your card. This time might vary depending on your card issuer.

Have a lovely rest of your day,

","id":"XKKK9G06FV"},{"title":"Escalate","content":"

I've passed this on to our Product Team and I will get back to you as soon as I have an update.

Thank you for your patience.

","id":"UC5ZJILKXQ"},{"title":"Holding","content":"

Thank you for contacting Store.link.

We have received your message and will get back to you shortly.

","id":"XVGPZAN6NP"},{"title":"Feature Request","content":"

Thank you for contacting Store.link regarding your query.

I'm sorry to advise that option is currently not available. I have now added this to our feature requests.

We really appreciate your feedback.

Feel free to reach out whenever you need further help.

","id":"68TZMS9GAE"},{"title":"Column Headers","content":"

Sorry to hear you are having issues. Please check whether any of the column headers on your Product Sheet have been changed or deleted.

Column headers are used to add information for different attributes of the Product listing. Each of these column headers have a purpose and their names in the Google sheet should not be changed. They must remain as they are, for the proper functioning of your Store.link website.

For more information, please check our guide: Column headers of Product Sheet

","id":"991C3FX3Q4"},{"title":"Short Testimonial","content":"

Glad I could help 🙂

We're trying to gather some testimonials. We're a small team! A brief testimonial from you would greatly support our product 🙏🏻

Here are some examples that we show on our website:

If you could spare a minute to share a few thoughts, that would be great 🤗

Thank you,
Sibel from Store.link
Tell your Story 🌟 | Become Affiliate ⚡️

","id":"EZSZKJ5GWG"},{"title":"image upload","content":"

Happy to help!

Please see our guide for adding images: How to add an image for your Product?

","id":"UD6FBLN91V"},{"title":"Blocked","content":"

Thank you for reaching out. We block stores automatically if they are found to violate any of the following:

Selling illegal products
Selling regulated products without proper licenses
Selling restricted items that don’t meet requirements
Offering offensive content
Selling copyrighted material without authorization
Selling game credits

Please review the prohibited items list in our terms to ensure compliance. If you believe this was a mistake, feel free to provide more details, and we’ll look into it further. Please refer our terms and conditions for more details

","id":"TIPHR8MVGC"},{"title":"Sibel","content":"

Thank you,
Sibel from Store.link
Give us a review 🌟 | Become Affiliate ⚡️

","id":"1KC143XFDX"},{"title":"DSN settings","content":"

Please note that some DNS settings can take a little time to come into effect.

Could you please send a screenshot of your custom domain settings in Store.link Dashboard and also your DNS manager?

","id":"LFFUQ68IBN"},{"title":"Delivery","content":"

Thank you for trying Store.link 🤗

We do not have a delivery confirmation step. Store.link does not take care of tracking or getting delivery confirmation.

When you Ship the order, you can leave a custom note, where you can leave the tracking ID for the customer.

I hope the flow is clear. Please let me know if you have any questions.

","id":"MHAISEIOW8"},{"title":"No phone support","content":"

I am sorry to tell you that we do not provide support over the phone.

Please ask your questions here via email and I will be happy to answer them all.

","id":"P6V7GC1CHU"},{"title":"Aslam's calendar","content":"

Please book a call into Aslam's calendar here - https://cal.com/aslamabbas

","id":"2WCWNO5N1C"},{"title":"Startup discount","content":"

We offer a special discount for startups!

We provide a 50% discount for the first year on any plan you choose; including yearly plans.

To qualify for this offer, I just need some docs to verify that you are indeed a startup. If you can send them over, I can request this offer for you.

","id":"LS0PJACEVZ"},{"title":"Bounty","content":"

Thank you for your interest!

We don't have a bug bounty. We look at the issues reported and reward them if they are found to be serious issues.

Please send the details to shyjal@micro.company with the complete details:

1. What's the issue and severity?

2. Example to reproduce

3. Fix suggestions

Thank you,
Sibel from Store.link
Tell your Story 🌟 | Become Affiliate ⚡️

","id":"QOGAO6BB0C"},{"title":"Product variants","content":"

You may use product variants!

Please see our help guide for more info: What are Product Variants?

Thank you,
Sibel from Store.link
Tell your Story 🌟 | Become Affiliate ⚡️

","id":"IULNEMCGJ8"},{"title":"Add chatbot","content":"

To add your chatbot to Store.link, please go to Settings > Integrations and copy your Collect.chat code snippet inside Custom Script.

Here is our help article on the subject: How to add custom JavaScript to my online store?

","id":"TJHMXB3NYZ"},{"title":"Accidentally deleted","content":"

Sorry to hear that you deleted your Google Sheet. I'm afraid it will not be possible to recover a deleted Google Sheet as we do not keep a copy of deleted items.

In this case, you will need to create a new store.

Thank you,
Sibel from Store.link
Tell your Story 🌟 | Become Affiliate ⚡️

","id":"0XFOQ82TJJ"},{"title":"Wrong Company","content":"

Sorry, you seem to have messaged the wrong company.

We help people build no-code e-commerce sites!

If you need any help with that, please let us know.

Thank you,
Sibel from Store.link
Tell your Story 🌟 | Become Affiliate ⚡️

","id":"CM7BIMACLH"},{"title":"inform-block","content":"

Hi,

We regret to inform you that your store has been blocked due to a trademark violation for the item you are selling:

<link>

According to our terms, selling items that you do not have authorisation to sell will result in store suspension.

You may create a new store and ensure you only sell authorized items.

Regards,
Trust & Safety Team,
Store.link

","id":"VO1PLQVSSU"},{"title":"Permissions Google","content":"

Could you please delete the store.link permissions from your google account and try again?

Steps to removing store.link permission:
1. Go to https://myaccount.google.com/ and select the account you used with
2. Go to data & privacy -> third-party apps & services (will need to scroll down a bit)
3. Search for 'store.link' and select it
4. Click on 'Delete all connections you have with Store.link' and proceed.

Please let me know if this works for you.

Thank you,
Sibel from Store.link
Tell your Story 🌟 | Become Affiliate ⚡️

","id":"Y2BD8B2EMR"},{"title":"Agency plan","content":"

We offer a special plan for agencies.

Agencies signing up clients for Store.link receive a 30% discount on all plans, both monthly and yearly. Check our pricing plans for details. [The Standard plan will be reduced from $25/month to $17.50/month.]

Sign up more than 5 customers, and from the 6th onward, enjoy a 40% discount. [The Standard plan will be reduced from $25/month to $15/month.]

If you want to sign up for the agency plan, please provide your Store.link account email and your portfolio or brochure used for pitching to prospects.

","id":"X4PZWR62YM"},{"title":"Each product ordered in a separate cell","content":"

You would like to show each product ordered in a separate cell, am I correct?

In the order sheet, one row will store all the order details, so it will contain all the multiple products in one single sheet. If you would like to individually extract each product from that single cell, you will have to take the help of a Google Sheet Expert to write a formula and then strip it out from that cell and copy and paste it in a new sheet.

","id":"6XDP2UIHNB"}],"tags":[{"value":"bug"},{"value":"#refund"},{"value":"sponsor"},{"value":"refund"},{"value":"affiliate"},{"value":"misled"},{"value":"ordermanagement"},{"value":"testimonial"},{"value":"feedback"}],"spamList":["faizanseoexpert6@gmail.com","wasy2728@gmail.com","cacasfsdmzxsadasacdasfa@gmail.com","angela@lulstone.com","lris@huashengcables.com","bbva.7b4cb9dc@noguero.es","michelleandy107@gmail.com","mark@dodomachine.vip","marketing09@jingsourcing.com","wendy@tianxiangtextile.com","ocg2@ocgvalve.cn","sa04@hybdsc.com","market20@xinlideauto.com","sales@myteck.cn","adamsaad@albridinvestments.ae","schwerdtshepard@gmail.com","naya@bavettemaroc.com","kaia@chiuping.com","elaine@kantrro.com","wasy3914@gmail.com","bbva.8fb1c9f0@casaruralelpoleo.es","bristol@ceylatex.com","wmt@pinpaimail.com","jack@yirentrust.com","koracarter642@gmail.com","jacky@hyfs999.com","manager01@ymd-audio.com","verify@lrasncl.com","minnie.shu@artlangs.com","alyse.falk@gmail.com","bbva.1ade9c08@fvf.es","elite@kolconnecthub.com","sales2@gysmartwatch.com","haynesmelissa8817@gmail.com","fangyinghui@weitelift.com","donney@yawei-transformer.cn","verify@rpuev.com","za3wlf@lvsdndt.cn","mr_nasir@falconsniv.com","humayunegaznfar@gmail.com","z7qr3u@sztqkbd.com","invoice@viosq.com","kaersen4@karleson.com","sales2@mingjie-art.com","z7qr3u@mxfxpd.com","z7qr3u@fjpsnr.com","qf301@qfqianfeng.com","bbva.b6b086f9@asesoriatax.es","xuanxuan@yitevalve.cn","chriszhao@wanlitire.cn","sarah@a-bf-tool.com","z7qr3u@hhhhee.com","sales1@hafswlkj.com","bakibaayar@gmail.com","noreply@feedbackemail.americanexpress.com","lena@livemala.com","cameron.harold@thepushoperationscore.info","export2@jollynb.com","selina@zdlite.com","fu20010924@andsmps.com","export@solectronllinc.com","admin@global-supplies.net","campaign_60041077489+zcreply.13997a5e8957fbf3@zcsend.in","protective.clothing.tape@hansaspin.com","campaign_60041077489+zcreply.13997a5e8957a1cf@zcsend.in","shurlizzete368@gmail.com","lisa@joyvisionopt.com","marketing@tkflow.com","daria@stg3397.com","invesmet.proposal@gmail.com","auroraxu@jhfast.com","security@zptxii.com","admin@xinruishanhe.com","growth@kolconnecthub.com","camille@zdfcard.cn","william@topwoai.com","linda01@zjmeiqideng.com","mr.nasir.ismail001@gmail.com","hello@qinyiprinting.com","daniel@aumentatutienda.org","ophirmaggiore@gmail.com","info@aptaitools.com","sales@begoaccessories.com","simon@chinanetname.net","suzhwkf@aliyun.com","alfred@ceegglobal.com","18021244593@163.com","z7qr3u@evmtewt.com","rookiey@nselectronic.com.hk","yourdomainbuddy.rox02@gmail.com","andrea.carter@smsmarketingexperts.net","orlen-projects@vendor-procurement.com","bbva.82e8a9e7@pontedeume.es","uniquemelody46@gmail.com","liuyanhua@mszk99.com","sales2@ranbem.com","datn50882@gmail.com","grace@cacgo.net","3293869844@qq.com","cameron@meetforpushoperations.info","jason@dephincosmetics.com","aurelio@kitdigiplus.digital","senda@crecimientoecommerce.net","z7qr3u@nezhashen.com","liting.tan@elephantrobotics.com","cyndilee@qqqos.com","narkosandalj08@gmail.com","yanngerardin09@zohomail.com","nancy@meidongbag.com","accounting.departmen@argos-store.co.uk","zzrbq4@ijvciod.com","kwright@appsumo.com","davidwei@fuseharness.com","khumaloikhumalo@zohomail.com","clara@servicioscorporativosglobales.com","zzrbq4@xfdby.com","info@praktikkonsaltllc.com","peterleon0819@zohomail.com","michaelt@cryptomus.com","fennytao@hzceban.com","z7qr3u@odcmw.com","abhishek.singh@viniculumgroup.info","esen@xlyxs.cn","markovic.luis0@gmail.com","abhishek.singh@viniculumgroup.net","zzrbq4@tgfuv.com","vendor_contractors@adnoccontrator.com","philiproger23101@mail.com","info@kerrywang.shop","bbva.1c58177f@pubcardenal.es","zzrbq4@tafengba.com","zzr8t7@xjcyd.com","z7qr3u@iujhsw.com","kimjones@donkingss.com","zzrbq4@tdxyx.com","fayne@ovtech.cn","support@freshdesk.com","suzhwkf@gmail.com","melissa.lv@bless-dg.com","henry@vic-marketinsightdata.com","advisor@flippa.com","awachnin@appsumo.com","adrian@cnregistrydns.org","surbhi.tibrewal@vinculumgroup.com","ken.wu@vincimfg.com","zzr8t7@sz062.com","mira@tiadirect.com"]}},"createdAt":"2023-05-07T16:47:31.426Z","updatedAt":"2026-03-04T08:40:02.404Z","baseUrl":"https://store.link/help","id":"6457d62312a1ce528ee17835","analytics":{"_id":"69a381c5755c368395fc2f61","center":"6457d62312a1ce528ee17835","month":"2-2026","__v":0,"createdAt":"2026-03-01T00:01:09.487Z","dailyVisits":[{"day":1,"count":173,"_id":"69a3848ab1af2d00d97de1ce"},{"day":2,"count":162,"_id":"69a4d6daf43729557744ff1c"},{"day":3,"count":98,"_id":"69a62644f437295577466bd9"},{"day":4,"count":52,"_id":"69a776a2f43729557747783e"}],"searches":[{"searchResponse":{"pages":["649d14bdf9532747c058a264","6481e733388eba09212d6410"]},"aiResponse":{"isAnswered":false,"messageRef":"69a5447940df04f990a25c3a"},"_id":"69a544777f879bc3304b7559","term":"Mini sharpy light","updatedAt":"2026-03-02T08:04:09.820Z","createdAt":"2026-03-02T08:04:07.639Z","conversation":"69a5447840df04f990a25bef"},{"searchResponse":{"pages":["649d14cdf0b81247ae631683","6927165f864c82c0048a7be6","68e272ec3caad47d98995a40","689dd5cd2acc6431c6706c14","68b1cd9d43d1726246595c94"]},"aiResponse":{"isAnswered":true,"messageRef":"69a5477940df04f990a2a4c0"},"_id":"69a547762c1c227d5972bfe9","term":"Comment ajouter ma boutique a mon compte whatsapp ","updatedAt":"2026-03-02T08:16:57.693Z","createdAt":"2026-03-02T08:16:54.469Z","conversation":"69a5477640df04f990a2a44f"},{"searchResponse":{"pages":["68b1b01243d1726246595a5d","661b29a618631de006a763cf","68e272ec3caad47d98995a40","68b59ec1883d5b62350ba999","658ae4dc310020becd770cd7"]},"aiResponse":{"isAnswered":true,"messageRef":"69a54ae9adee0d9d1b87107f"},"_id":"69a54ae68efff95437ec9db6","term":"Orders are not supported in this template. To use Orders, please use a template that supports it.","updatedAt":"2026-03-02T08:31:37.859Z","createdAt":"2026-03-02T08:31:34.603Z","conversation":"69a54ae6adee0d9d1b871027"},{"searchResponse":{"pages":["67bd2936aa97cea99aadb88e","68114b939e49beb5bb39ec97","68d0e7cb3caad47d98986d20","68ce6e773caad47d98985e49","649d14cdf0b81247ae631683"]},"aiResponse":{"isAnswered":true,"messageRef":"69a66da1adee0d9d1ba7ad64"},"_id":"69a66d9e6e430153fa4d942a","term":"Doit on payer pour les pixels ","updatedAt":"2026-03-03T05:12:01.649Z","createdAt":"2026-03-03T05:11:59.043Z","conversation":"69a66d9fadee0d9d1ba7ad1f"},{"searchResponse":{"pages":["68f8ee734957937d875956ac","67ffac34ac26f5a025f80de7","6777f49e25670daafa2ce8ef","648c2b86b6a0a8090fcbed2c","65980e9110ae270e51540978"]},"aiResponse":{"isAnswered":true,"messageRef":"69a71265adee0d9d1bc05d3e"},"_id":"69a7125f00184f40aedbe9d5","term":"Sub category","updatedAt":"2026-03-03T16:55:01.221Z","createdAt":"2026-03-03T16:54:55.610Z","conversation":"69a7125fadee0d9d1bc05c22"}],"updatedAt":"2026-03-04T09:53:41.160Z","visits":485,"emails":{"_id":"69a80125f43729557747dbe0","total":7},"chats":{"positive":0,"_id":"69a80125f43729557747dbe1","answered":41,"messages":73,"total":23,"unanswered":["como guardo","al momento de editar no se guardan los datos","que se gusraden los cambios","ambas","desde el panel de store","Weight doesnt appear on website","desde google","piel, rostro,","No, lo que quiero es que al oprimir piel, vaya a rostro y de rostro a fijador","No, lo que quiero es que al oprimir la categoria, vaya al subtema y del subtema vaya al producto","quiero que al oprimir la categoria, vaya al subtema y del subtema vaya al producto","la primeraq","lo confirmo","Categorías que se están mostrando como si fueran \"subcategorías\" dentro del menú de la tienda (en el header), si, la veo cuando selecciono una categoria","ninguna, quiero que solo se vea \"rostro\"","¿Que solo se vea “piel” y que “rostro, uñas, pestañas” no aparezcan como círculos? ninguna, quiero que solo se vea \"rostro\"","¿Que solo se vea “piel” y que “rostro, uñas, pestañas” no aparezcan como círculos?\n¿O que “rostro, uñas, pestañas” se comporten como subcategorías dentro de “piel” (algo tipo menú desplegable)? ninguna, quiero que solo se vea \"rostro\"","¿Que solo se vea “piel” y que “rostro, uñas, pestañas” no aparezcan como círculos? si","si hacen un pedido de compra store link no se queda con ganancias?","si hacen un pedido de compra la pagina store link no se queda con un porcentaje?","Can i manually mark the payment as done ?","Howw","How do I add customer reviews?","il sito non è raggiungibile in frontend","How can i send a shipped order message to custumer on WhatsApp ?","come posso cambiare la password"],"negative":5,"tickets":5}}}

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